Shipping Policy

At LIVIBEL, we are committed to delivering your orders quickly and safely. This policy outlines our shipping procedures, timelines, and costs.

Shipping Methods and Costs

Standard Shipping

Standard shipping typically takes 5-7 business days for delivery within the United States. Shipping costs are calculated at checkout based on your location and order weight.

Express Shipping

Express shipping is available for faster delivery, typically 2-3 business days. Express shipping costs are displayed at checkout.

Free Shipping

We offer free standard shipping on orders over $100 within the United States. Free shipping automatically applies at checkout when your order meets the minimum threshold.

International Shipping

We ship to select international destinations. International shipping costs and delivery times vary by country and are calculated at checkout. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Processing Time

Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or sales events, processing may take up to 3-5 business days.

Order Confirmation

Once your order is placed, you will receive an order confirmation email with your order details and estimated delivery date.

Shipping Confirmation

When your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's progress.

Delivery Times

Domestic Delivery

Delivery times are estimates and begin from the date of shipment, not the date of order. Standard delivery times:

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days

International Delivery

International delivery times vary by destination:

Europe: 7-14 business days
Canada: 5-10 business days
Other International: 10-21 business days

Please note that international orders may be subject to customs delays beyond our control.

Shipping Address

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.

Address Changes

If you need to change your shipping address, please contact us immediately at support@livibel.com. Address changes may not be possible if your order has already been processed or shipped.

PO Boxes

We can ship to PO Boxes using standard shipping methods. Express shipping may not be available for PO Box addresses.

Order Tracking

Tracking Information

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Tracking Updates

Tracking information is typically available within 24-48 hours after shipment. If you don't see tracking updates, please allow additional time for the carrier to scan your package.

Delayed or Lost Packages

Delivery Delays

While we strive to deliver orders on time, delays can occur due to:

Weather conditions
Carrier delays
Customs processing (international orders)
Incorrect or incomplete addresses
Peak shipping seasons

Lost Packages

If your package appears to be lost in transit, please contact us at support@livibel.com with your order number. We will investigate and work with the carrier to locate your package or arrange a replacement.

Missing Items

If you receive your order but items are missing, please contact us immediately. We will investigate and send replacement items or issue a refund for the missing items.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to pick up from a carrier location, we will contact you to arrange reshipment. Additional shipping fees may apply.

International Shipping

Customs and Duties

International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in the product price or shipping cost and are collected by your local customs office.

Restricted Items

Some products may be restricted in certain countries. It is the customer's responsibility to ensure that ordered products comply with their country's import regulations.

International Returns

For international returns, customers are responsible for return shipping costs and any applicable customs fees. Please refer to our Refund & Returns Policy for more information.

Multiple Shipments

If your order contains multiple items, they may ship separately depending on availability. You will receive separate tracking numbers for each shipment. Shipping costs are calculated per order, not per item.

Holiday Shipping

During holiday seasons, processing and delivery times may be extended. We recommend placing orders early to ensure timely delivery. Specific holiday shipping deadlines will be announced on our website and in promotional emails.

Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

Email: support@livibel.com
Phone: [Your Phone Number]
Address: [Your Company Address]

Last Updated: January 2025