Refund & Returns Policy

Refund & Returns Policy

At LIVIBEL, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, refunds, and exchanges.

Return Eligibility

Timeframe

You have 30 days from the date of delivery to return items for a refund or exchange. Items must be returned in their original condition, unused, unopened, and with all original tags and packaging intact.

Eligible Items

Most products are eligible for return, including:

  • Unopened supplements and products
  • Items in original packaging
  • Products with all original tags and labels
  • Items that have not been used or damaged

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products (for health and safety reasons)
  • Items damaged by misuse or normal wear and tear
  • Products without original packaging or tags
  • Items purchased on sale or clearance (unless defective)
  • Gift cards or digital products

How to Return an Item

Step 1: Contact Us

Before returning an item, please contact our customer service team at returns@livibel.com or through our contact form. Include your order number and reason for return.

Step 2: Receive Return Authorization

We will provide you with a Return Authorization (RA) number and return instructions. Please include the RA number with your return.

Step 3: Package Your Return

Package the item securely in its original packaging, if possible. Include:

  • The original packing slip or order confirmation
  • The Return Authorization number
  • A brief note explaining the reason for return

Step 4: Ship Your Return

Ship the return to the address provided in your return instructions. We recommend using a trackable shipping method and retaining your shipping receipt.

Return Shipping

Standard Returns

For standard returns (change of mind, wrong size, etc.), return shipping costs are the responsibility of the customer.

Defective or Incorrect Items

If you received a defective item or incorrect product, we will cover the return shipping costs. Please contact us immediately, and we will arrange a prepaid return label.

Refund Process

Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Refund Amount

You will receive a full refund for the product price, excluding:

  • Original shipping costs (unless the item was defective or incorrect)
  • Return shipping costs (unless we made an error)

    • Refund Notification

    You will receive an email notification once your refund has been processed. Please note that it may take additional time for your bank or credit card company to process the refund and show it in your account.

    Exchanges

    Product Exchanges

    If you need to exchange an item for a different size, color, or product, please follow the return process above. Once we receive your return, we will process the exchange and ship the new item to you.

    Exchange Shipping

    Standard shipping charges apply for exchange orders. If the exchange is due to our error, we will cover all shipping costs.

    Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at support@livibel.com with:

    • Your order number
    • Photos of the damaged or defective item
    • A description of the issue

    We will arrange for a replacement or full refund, including return shipping costs.

    Late or Missing Refunds

    Check Your Payment Method

    If you haven't received your refund yet, first check your bank account or credit card statement. It may take some time before your refund is officially posted.

    Contact Your Bank

    If you've checked with your bank and still haven't received your refund, contact your credit card company, as it may take some time before your refund is posted.

    Contact Us

    If you've done all of this and you still have not received your refund yet, please contact us at support@livibel.com with your order number.

    Sale Items

    Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or incorrect.

    Gifts

    Returning a Gift

    If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    Gift Returns

    If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

    International Returns

    For international orders, return shipping costs are the responsibility of the customer. Customs fees and duties are non-refundable. Please ensure you comply with your country's import/export regulations when returning items.

    Questions About Returns

    If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us:

    • Email: returns@livibel.com
    • Phone: [Your Phone Number]
    • Address: [Your Company Address]

    Last Updated: January 2025